Frequently Asked Questions

Everything you need to know about your next wardrobe staple.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking link via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, The Memo is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and FSC-certified viscose in our collections to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team.